Shoppers have been queuing in the summer sunshine this Bank Holiday Saturday as they prepare for a weekend of lockdown DIY.
B&Q were seen taking the opportunity to grab items from the Shirley branch – one of the selected stores still open during the coronavirus pandemic.
The warehouses initially closed amid the Government restrictions, but certain stores have reopened with the introduction of social distancing controls.
Dozens could be seen adhering to those 2metre guidelines – marked out with on-brand orange buckets in the car park – on Saturday, May 9.
Around 60 customers queued in temperatures of up to 21C as they attempted to look after their wellbeing during the Covid-19 outbreak.
The images come as the public awaits the Government announcement, with suggestions the lockdown restrictions could be partially lifted next week.
The Prime Minister promised a ‘road map’ out of the coronavirus lockdown, some of which he will deliver when he addresses the nation on Sunday (May 10).
Details have already started to emerge as to what this is likely to include, with reports that the lifting of isolation practises will include three phases, with smaller shops opening in phase one, some schools returning in phase two and hotels and leisure facilities reopening in phase three.
But Boris Johnson is likely to say that some restrictions will stay in force for the foreseeable future, while some may even start to be lifted on Monday.
Meanwhile some B&Q stores remain closed to the public, but are offering a click and collect service for its customers.
Your questions answered by B&Q
What safety measures are in place at your open stores?
We’ve introduced social distancing controls at our re-opened stores. We’re strictly limiting the number of customers in store at any one time, and so you may find you need to queue if you visit the store.
We have two metre floor markers throughout the store and also Perspex screens at our checkouts.
At these re-opened stores, customers can purchase products that are available for takeaway in store on the day.
Services such as kitchen and bathroom design, paint mixing, timber cutting and key cutting are not available for the time being. We are accepting card, gift card and contact-less payments only.
Why have you closed?
The safety of our customers, colleagues and communities is our number one priority and since March 23 when the UK lockdown was announced, we’ve been working hard to adapt our business to meet our obligations as an essential retailer, while keeping our colleagues safe and continuing to meet our customers’ needs.
Having watched other essential retailers support social distancing in their stores, we are now in a position to follow best practice and re-open some stores, while keeping our colleagues and customers safe.
Our aim us to provide the best possible service and help customers look after their homes and gardens, as well as their wellbeing, at this difficult time.
Our Click + Collect service is available for orders placed on diy.com for collection from stores that remain closed.
Home delivery is also available as a delivery option for selected lines.
How long will you be closed for?
As an essential retailer, we’ve watched with interest how the grocers have helped people shop in a safe way.
We’re now applying these principles to the way customers shop with us. We’re now in a position to re-open some stores so that we can provide the best possible service and help customers look after their homes and gardens, as well as their wellbeing, at this difficult time.
We’re unsure on how long our other stores will remain closed and look forward to welcoming you into our stores again as soon as possible. You can still place orders on diy.com for your home improvement needs for collection from these stores.
How do I contact B&Q?
During this challenging time we are seeing a very large increase in customer orders. Our team are working hard to maintain our service for as many customers as possible. Please be patient if orders, collections or refunds are delayed and only contact us if absolutely necessary. These FAQs are the best way to get the latest information.
Products on Sale
What products are you selling via Click+Collect?
On diy.com, we have a reduced range that focuses on customers’ needs during these challenging times, and includes the following:
- Central heating and boiler parts
- Building supplies
- Light bulbs
Are you selling plants?
A limited range of plant bundles are now available to purchase on diy.com using our Click+Collect service from local stores.
At our re-opened stores our garden centres, with a range of plants, are open for self-service.
We know that gardening is important to our customers and their wellbeing. We are also aware of the scale of the challenge Covid-19 presents for the nation’s horticulture industry. We hope the availability of plants using our Click+Collect service will add a little bit of colour to the gardens of Britain and help our customers and our horticultural partners through this difficult time, while maintaining the safety of our colleagues and customers.
Are you selling paint and can I get my Valspar paint mixed?
A limited range of paint is available to purchase on diy.com using our contact-free Click+Collect from local stores.
Please note that Valspar paint mixing services are suspended while our stores are closed.
What if I’m a TradePoint customer?
For trade customers, please refer to trade-point.co.uk
Can I still place a Click + Collect order?
Yes, Click + Collect is still available at diy.com for a limited range of products. Our aim is for this to be a next day service.
But this may take several days for orders to be ready.
And it could be temporarily unavailable at busy times
Collections can be made 8am-5pm Monday to Saturday.
Usual trading hours apply on Sunday. Items will be held for no more than two days. If you do not collect your order it will be cancelled and we will process a refund, which may take up to 14 days to appear on your statement.
How long will it take for my order to be ready?
During these unprecedented times it may take a few days for your order to be ready.
Remember, only travel to store once you have been informed your order is ready for collection. Once you receive a collection notice, please come to the store soon as possible.
Our contact-free Click+Collect process has a limited capacity at stores, so at busy times customers may experience delays. If delays or issues occur, please be considerate to our team and other customers. We are all in this together.
Can someone self-isolating get someone else to pick up their Click + Collect order?
We’re happy for someone else to collect your order. Please make sure they have a copy of your order confirmation, as well as their own photo ID (passport or driver’s licence).
Can I still order items for home delivery?
Yes, you can shop on diy.com for a limited range of products for home delivery.
How will my items be home delivered safely?
We’ve made some changes to the way we deliver your items to you. These changes minimise contact to protect our colleagues and customers, while continuing to safely deliver your products to you.
- We’ll no longer deliver items into homes. Instead, we’ll place items by the front door.
- Having knocked the front door, we’ll step back to a safe distance while you pick up your item(s). This will ensure any items are delivered securely and not left outside.
- If you’d prefer not to open your door, we’ll take a photo of your item(s) at your home as proof of delivery.
- Rather than handing over our hand-held devices to capture your signature, we’ll sign for the delivery on your behalf.
Will my kitchen / bathroom / bedroom order still be delivered to my home?
We will contact you if any changes need to be made to your delivery date. Please ensure your contact details that you have provided are kept up to date.
We recommend that you do not remove your existing kitchen, including any appliances, bathroom, or bedroom until we have confirmed your delivery date.
For other T&Cs visit the B&Q’s FAQ online page here
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